Privacy Policy

This policy explains what information FundWillow School Partners ("FundWillow," "we," "us") collects when a school, booster club, partner, or donor uses fundwillow.com (the "Service"), and how we use, share, and protect it. By using the Service you agree to this policy.

1. Information we collect

From schools, booster clubs, and their team members

• Account identifiers: name, email, phone, role, school affiliation.
• Organization data: school name, address, logo, bank routing via Stripe Connect, tax information if provided.
• Campaign data: project names, targets, volunteer rosters, templates, call scripts, recordings, uploaded files.
• Outreach data: lead lists, pledges, activity logs, opt-ins and opt-outs.
• Usage telemetry: pages viewed, actions taken, error reports, approximate location derived from IP.

From donors and recipients of outreach

• Contact details provided to the school: business name, contact name, email, phone, mailing address.
• Donation records: amount, frequency, payment method token (never raw card data — that stays with Stripe).
• Interaction history: calls placed, SMS sent, email opens/clicks, unsubscribe state.

2. How we use it

• To provide and operate the Service, including powering dialers, SMS, email, mailer printing, and donation processing.
• To keep accounts secure — authentication, fraud detection, anti-abuse, rate limiting.
• To meet legal requirements (CAN-SPAM, TCPA, A2P 10DLC, state two-party call-recording laws, PCI).
• To improve the Service through aggregate analytics and product research.
• To communicate with you about your account, new features, and service incidents.

3. How we share it

We share only what a vendor needs to perform its role. Each processor is bound by a data-processing agreement. Core processors include:

• Stripe — donation processing and payouts.
• Twilio — SMS and voice delivery, A2P 10DLC registration.
• Amazon Web Services — hosting, databases, SES email delivery.
• Handwrytten — printed-mailer fulfillment.
• Apollo — third-party business-contact lookups initiated by a school.
• Error and analytics tools — to triage defects and understand usage.

We do not sell personal information. We do not share donor lists between schools. We may disclose information when required by law, to enforce our Terms, or to protect rights and safety.

4. Your choices

• Unsubscribe. Every outreach email carries a one-click unsubscribe. Every SMS accepts STOP to opt out immediately.
• Access / correction / deletion. Contact support@fundwillow.com to request a copy, correction, or deletion of your personal data. We honor verified requests within 30 days, subject to retention obligations below.
• California, Colorado, Connecticut, Utah, Virginia residents. You have additional rights (to know, to delete, to correct, to opt out of sale/sharing or profiling). We do not sell or share data for targeted advertising.

5. Retention

Account, campaign, and donation records are retained while the account is active and for up to seven years afterward to satisfy tax, audit, and anti-fraud obligations. Call recordings and outreach logs are retained for 24 months unless a school requests earlier deletion.

6. Security

We use encryption in transit (TLS 1.2+) and at rest, least-privilege access controls, and independent infrastructure tenancy per school. Payment data is handled by Stripe — FundWillow never stores card numbers. No system is perfectly secure; we encourage strong passwords and promptly reporting suspicious activity.

7. Children

Student volunteers may use FundWillow under the supervision of their school. We do not knowingly collect personal information from a child under 13. If you believe a child has provided us information, contact us and we will delete it.

8. Changes to this policy

We will post updates on this page and, for material changes, notify account owners by email. Continued use of the Service after the effective date of a change constitutes acceptance.

9. Contact

FundWillow School Partners · support@fundwillow.com